There’s very little exclusive regarding the Knowledge Base–lookup, tags, edit, documentation are all common options–other than to claim that it’s backed by a dependable ITIL-compliant backend.

In a issue of months, we had been in the position to streamline our service requests and delivery flows by offering Absolutely everyone–the large boss to help brokers to rank and file throughout departments–greater visibility of their requests. Furthermore, an agent can quickly increase a ticket simply by clicking the “+” button over the interface.

when the agent has added a title and an outline, all that is left to carry out is assign the ticket towards the appropriate individual through the research box and include any related priorities and because of dates. after which is complete, push the generate Incident to return back again to the most crucial Incidents see.

“Deploying an staff service management mentality, coupled having an company-huge company desk platform that supports it – like Samanage -- can assist maximize worker efficiency and much better connect staff members to their buyers. we have been enthusiastic about the chance to provide our products and solutions together with the attain and toughness of SolarWinds to allow IT corporations in firms of all sizes to obtain improved business results.”

Will not be expecting being greatly customizing how Samanage appears to be both. there isn't any clear strategies to alter the company's colours or logos to additional correctly replicate your own personal enterprise.

SolarWinds was Established by IT pros resolving advanced complications in the simplest way, and We've carried that spirit ahead considering that 1999. We just take pride in relentlessly Hearing our buyers to acquire a deeper knowledge of the worries they facial area.

The Samanage interface suffers a little bit from wanting to cram countless features and possibilities into what is essentially a single Website interface. anything is stored in sections which make barely enough feeling being functional but it had been frequently hard to discover specified functions when I needed them.

Raising a completely new incident opens a blank incident With all the requester's title routinely populated. Blank fields to generally be crammed in include things like a classification and subcategory. This is actually the only support desk application I analyzed that makes provisions for subcategories.

“throughout the Samanage Local community, mobile phone phone calls, Stay chat and social networking, Samanage staff customers are virtually just a get more info simply click absent to reply concerns and take opinions.”

We’ll also evaluate the most common user opinions with regards to the software to show what true people using Samanage contemplate their company. Hopefully after reading through our Investigation you’ll have an improved idea of exactly what the application does And just how it will let you corporation. 

Your assistance agents can doc popular troubles and most effective procedures while in the knowledge base. This tends to aid to lower their workload. The understanding foundation is bolstered by a protected ITIL-compliant backend.

A closer take a look at Hexawise's supplemental technologies: knowledge their complete range of digital equipment and artistic methods

solution that we were being determining concerning It's not missing in options or performance as compared to the dearer

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